Legal

Refund Policy

Last updated: April 2025 · Effective date: April 2025

    We offer a 7-day money-back guarantee on all new Premium subscriptions — no questions asked.
  

1. 7-Day Money-Back Guarantee

If you're not satisfied with Droidly Premium for any reason, you can request a full refund within 7 days of your first payment. This applies to new subscribers only.

To request a refund, email support@droidly.io with the subject line "Refund Request" within 7 days of purchase. Include the email address associated with your account. We will process your refund within 5–7 business days.

2. How to Request a Refund

Step 1 — Email us

Send an email to support@droidly.io with subject: "Refund Request". Include your registered email address and Razorpay payment ID (found in your payment confirmation email).

Step 2 — Confirmation

We'll confirm your refund request within 1 business day.

Step 3 — Refund processed

The refund will be credited to your original payment method within 5–7 business days. Bank processing times may vary.

3. Subscription Cancellation

You can cancel your Premium subscription at any time by emailing support@droidly.io. Upon cancellation:

Your subscription will not renew at the next billing cycle
You retain Premium access until the end of your current paid period
No partial refunds are issued for the remaining days of a billing period (except within the 7-day guarantee window)

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Refund requests made after 7 days of the original purchase
Renewals (subsequent monthly charges after the first payment)
Accounts found to have violated our Terms & Conditions

5. Failed or Duplicate Payments

If you were charged incorrectly, charged twice, or your payment failed but was still debited, please contact us immediately at support@droidly.io. We will investigate and issue a full refund for any erroneous charges within 3 business days.

6. Contact

For any refund-related queries, email us at support@droidly.io. We typically respond within 24 hours on business days.